At Tulaga Farmers Cooperative Society, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our services ? whether in person, via our website, or through our mobile platforms.

? 1. Information We Collect

We may collect the following types of information:

Personal details: Full name, ID number, date of birth, phone number, address

Financial information: Savings records, loan history, transaction data

Employment or business information (if required for credit assessments)

Digital data: IP address, device type, and usage behavior (when using our website or app)

? 2. How We Use Your Information

We use the information we collect to:

Create and manage your SACCO account

Process loan applications and savings contributions

Improve our services and member experience

Send important updates and communication

Ensure regulatory and legal compliance

We do not sell, rent, or share your personal information with third parties for commercial purposes.

?? 3. Data Protection and Security

We are committed to protecting your data. Tulaga SACCO uses industry-standard security measures including:

Secure databases and firewalls

Encrypted communications

Access control and regular audits

Only authorized staff have access to your personal data for legitimate SACCO functions.

? 4. Mobile & Digital Platform Privacy

When using our mobile banking or online services, your data is protected through encryption and password/biometric authentication. Always log out after use and avoid accessing your account on public networks.

? 5. Sharing of Information

We may share your data only in the following situations:

With regulators or law enforcement when legally required

With authorized third-party service providers (e.g., SMS gateway or credit reference bureaus)

With your consent, for group products or joint loan arrangements

? 6. Member Rights

You have the right to:

Access and review your personal data

Request correction of incorrect information

Withdraw consent (where applicable)

Lodge a complaint regarding privacy concerns

Requests can be made through your nearest branch or by contacting our customer care.

? 7. Policy Updates

Tulaga SACCO reserves the right to update this policy from time to time to reflect changes in legal requirements or our services. We will notify members through official communication channels if significant changes occur.

? 8. Contact Us

For questions or concerns about this Privacy Policy, reach out to:

Tulaga Farmers Cooperative Society Head Office

Phone: 07...

Email: sample@gmail.com

Address: Engineer, North Kinangop, Nyandarua